We're a boutique consultancy specialising in salon performance. We install proven systems, smart processes, and a modern tech stack — designed to increase profitability without adding chairs, staff, or stress.Not theory. Not a workshop. The actual work, done.
Services
Four pillars. All installed.
Profitability
Commission structures, service add-ons, and pricing strategy. We redesign the incentive framework so your team is rewarded for the behaviours that actually drive margin. More revenue from the clients you already have, without adding chairs or staff.
Reviews & Visibility
Your online ranking is your shopfront. We install the systems that turn every satisfied client into a five-star review on autopilot - then optimise your online presence and local search so the right clients find you first.
Tech Stack
We audit what you're running, strip out what's not working, and build a connected tech stack that simplifies operations, automates the repetitive stuff, and removes back-of-house busywork. Communication, reviews, integrations, reporting, all connected, all simple.
Team & Culture
The right structure, the right incentives, and the right way to communicate change. We help you build a team culture that drives performance - so your people develop, earn more, and stay. Because your best stylist walking out costs more than every other problem combined.
“Working with Pete and Gem at Frankie Consulting has been a game-changer for our business. The implementation over doubled our Google Reviews from 70 to 166 in less than three months and we went from number 16 on a Google Search local catch to number 3”
– Mel, Fuse @ The Gallery, Hunter Valley NSW
Why Us
Results achieved...
15%
increase in your revenue
100%
increase in net profit before tax
50%
reduction in staff turnover
x2
5 star reviews
Playbook
We don't consult from a textbook. Every system we install was built inside Frankie Salons first, tested on real teams with real clients, and refined until it worked. You're getting a playbook that's already proven
Owner-Operators
We still run salons. Two locations, 15+ staff, a thousand five-star reviews. We're not former hairdressers turned coaches. We're in it every week, solving the same problems you are.
Implementation, not just advice
Most consultants leave you with a PDF and a good luck. We come to you for two days, build the systems inside your business, train your team on them, and stay close until they stick.
Built to last
We don't disappear after the engagement. We stay connected, adjust targets, answer questions, and make sure what we built is still running the way it should. Systems only work if they hold.
About
We're Pete and Gem. We run Frankie Salons' two locations at South Yarra and Richmond in inner Melbourne Australia, with over 1,000+ five-star reviews ranking as Australia's highest-reviewed salon.Every system we install was built inside our own business first and has been proven and tested.
Contact
Ready to grow your salon? Let's talk! Get in touch with us today to schedule a conversation about where you are and where you want to be.